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Our service levels

Average queue times currently

Ambitious

DIP Referral

24 hours

For applications received before 3pm Monday to Friday.

Resume application

Full Apps Review

72 hours

Number of days taken for initial review of fully packaged cases

Review personal details

Post & Added Docs

120 hours

Time taken for underwriters to review documents not uploaded at the same time as the full application

Upload doc

Valuation review

96 hours

Time taken to assess valuers report

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Unlocking opportunity

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© 2025 Birmingham Bank.
Birmingham Bank Limited, is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority (Finance Services Register No. 204478)

Registered office: c/o Field Fisher, Riverbank House, 2 Swan Ln, London EC4R 3TT
Registered in England. Company No. 00555071