Yes, if you’d like to request a statement you can make the request via email using: savings@birminghambank.com

A nominated account is a UK bank or building society current account in your name that you can transfer money to and from.

If you need to change your nominated account please contact us via email using: savings@birminghambank.com and we’ll update our system.

How do I manage my account? We are currently enhancing our systems to make accessing your account easier. In the meantime, you can contact us via email using: savings@birminghambank.com.

If you have signed up for the Birmingham Bank Online Savings Portal (after June 2024) simply log in with your email and password here for seamless access.

We’re very sorry to hear of your loss, please contact us via email using: savings@birminghambank.com or via phone on 03330 048048 and we’ll assist you as best we can during this difficult time.

We make every effort to provide an excellent service to our customers. If however things have gone wrong and you wish to make a complaint you can email us at complaints@birminghambank.com and someone from the complaints team will be in touch with you. We endeavour to respond within 48 hours of receiving the complaint, please note we are open Monday – Friday 9am – 5pm, and closed Saturdays, Sundays, and bank holidays.