Your Questions Answered

General Information

Can I request a statement?

Yes, if you’d like to request a statement you can make the request via email using:

What is a nominated account?

A nominated account is a UK bank or building society current account in your name that you can transfer money to and from.

My nominated account has changed, what do I do?

If you need to change your nominated account please contact us via email using: and we’ll update our system.

How do I manage my account?

How do I manage my account? We are currently enhancing our systems to make accessing your account easier. In the meantime, you can contact us via email using:

If you have signed up for the Birmingham Bank Online Savings Portal (after June 2024) simply log in with your email and password here for seamless access.

My relative has passed away and had an account with yourself, what happens to their money?

We’re very sorry to hear of your loss, please contact us via email using: or via phone on 03330 048048 and we’ll assist you as best we can during this difficult time.

How do I make a complaint?

We make every effort to provide an excellent service to our customers. If however things have gone wrong and you wish to make a complaint you can email us at and someone from the complaints team will be in touch with you. We endeavour to respond within 48 hours of receiving the complaint, please note we are open Monday – Friday 9am – 5pm, and closed Saturdays, Sundays, and bank holidays.