Existing customers

The fastest way to contact us is through the Chat feature in your Online Savings Portal. You can also email savings@birminghambank.com or call us on 03330 048 048 Monday to Friday, 9am–5pm. 

November 2024 - Important closure of postal savings accounts. We closed our Postal Channel in November 2024. If you have a Postal Savings account and haven't received the letter, please contact our Savings Team below.

April 2025 - We’re moving to paperless statements: To provide you with faster, more secure access to your account information, we are transitioning to digital statements. Your statements will now be available to you in your Online Savings portal and will no longer be sent via post.

If you’d like to continue receiving your statements in the post, don’t hesitate to reach out to us on the details below and we’ll be happy to arrange that for you.

• managing your savings account
• updating your profile information
• providing your maturity instruction
• applying for new products
• accessing your statements securely
• contacting our support team via the Secure Messaging system

If you're new to the portal, click the ‘reset password’ link below to set your password for the first time.