Skip to content

Have your say!

| 1 minute read
by Katie Newell-Tucker

Our panel of brokers is exclusive, which means your input makes a big difference.  

Please would you tell us which areas of improvement you want us to prioritise next, to ensure we provide the best possible service to you? This is a 3-minute survey.

Your feedback really does drive our decisions! 

Over the last quarter, here are some of the ways we met your requests: 

  • We launched the new 'Origin' Broker Portal
  • Made major price reductions keeping our rates market leading through Q1 
  • Increased headcount in the Completions and Underwriting teams
  • Increased BDMs and made several highly experienced appointments in Sales and Marketing... with more to come in Q2

  • Fixed our tariffs for standard valuations to simplify and improve the process

  • Made criteria changes - broadening and normalising our lending policy further

  • Added two more solicitors to our panel 

Thank you for your time to complete the survey, and your continued support. 

Latest insights and articles

 
27 March 2026 | 2 minute read
by Katie Newell-Tucker
Why lending criteria transparency matters more than ever for brokers

Discover how clearer BTL lending criteria and real-time technology help brokers place cases faster, reduce declines, and unlock more opportunity.

Read more
 
26 March 2026 | 1 minute read
by Katie Newell-Tucker
What credit history can we accept?

Understand our credit history requirements for mortgage applications, including acceptable CCJs and defaults. Ensure your application meets our criteria to avoid surprises.

Read more
 
26 March 2026 | 1 minute read
by Katie Newell-Tucker
Top 4 most common issues slowing down mortgage offers

Discover the top 4 common issues slowing down mortgage offers and learn how to avoid them for a smoother application process.

Read more